• Please wear comfortable walking shoes for the hike up to the Batu Caves
• Please bring your own umbrella or raincoat in case of rain, as the tour will proceed as scheduled, even in wet weather conditions
• Shorts and sleeveless shirts are not allowed for the temple visit
• You will have to remove your shoes before entering the temple
• Elephant bathing session is subject to availability. Please make reservations directly upon arrival at the Sanctuary. The session will be canceled in cases of bad weather or high river water levels
• Elephant bathing fee is payable at your own expense (RM10 per person, payable directly at the sanctuary)
• The Deerland Park is closed on Fridays. There will be no compensation or alternative for the closure
• Please take note, after the Elephant activities, all guest are require to clean up (shower & change clothing) before boarding)
• Please avoid wearing dark/black color clothing to avoid mosquitoes and bring insect repellent. No photo/video/catching fireflies during boat ride.
• Video show & Bath with Elephant Not available (no replace item)
• No eating or drinking is allowed inside the car/van/buses. Food can easily become messy, or someone might bump into you, having you spill your drink or squash your food, letting it fall to the floor.
• Please make sure your mobile phone number is active and able to contacted during the travel period
• It is recommended that you make preparations to prevent if you have motion sickness, so as not to affect your pleasant journey.
• Please keep your belongings and try not to bring valuables, you will be responsible for all damages and loss.
• If the vehicle does not arrive in more than 10 minutes, please contact the emergency contact number +6019-339 8699, we will coordinate for you immediately
• Pick up time and driver details shall update to you 1 day before activity day in the evening time by email. Please check your email (inbox/spam mailbox)  1 day before (after 8pm)
• Please arrive in the hotel lobby/ground floor entrance 15 min before scheduled departure time.
• During major festivals, there will be road closures and traffic jams. The return journey can only be sent to the drop-off point closest to the hotel according to the road conditions that day. The specific location will be determined by the driver at that time. We apologize for the inconvenience caused to you.

Not suitable for

• People with back problems
• People with heart problems or other serious medical conditions
• People with walking disabilities and wheelchair users

Not Allowed

Pets

Smoking

Big/Large Luggage 

Alcohol and drugs

Meals / Drinks on vehicles